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Retention guarantee

The retention guarantee behind 97% one-year retention


Opus is a nearshore recruiting firm with a 97% one-year retention rate: 97% of the people Opus places are still in the role a year later. That retention is not a promise, it is a measured outcome, and it is guaranteed in the only way that means anything: if a hire ever leaves or stops working out, Opus replaces them free, with no cap and no time limit.

What backs the 97%

97% of Opus placements are still in the role after one year.

Retention guarantee vs replacement guarantee

The two work together. The retention rate is the measured outcome: 97% of placements last past year one. The replacement guarantee is the backstop for the other 3%: a free replacement, uncapped and without a time limit. A firm can advertise either number alone; what makes the Opus model coherent is that the guarantee only stays affordable because the retention holds, and the retention holds because the guarantee forces the vetting to be honest.

The numbers

Frequently asked questions

What is the Opus retention rate?
97% one-year retention: 97% of the people Opus places are still in the role one year after starting.
What happens if a hire leaves?
Opus replaces them free under its lifetime replacement guarantee. There is no cap and no time limit, so the guarantee applies whether the hire leaves in month two or year three.
Why is retention higher with full-time placements than contractors?
Contractors are structurally temporary: they juggle clients and leave when the contract ends. An Opus placement is a full-time, directly employed team member with one job, which is why they build context, own outcomes, and stay.
How is the 97% measured?
It is one-year retention: the share of Opus placements still in the seat twelve months after starting the role.

Hire someone built to stay

3 vetted candidates in 5 days. Onboarded in 14 days on average. And if the hire ever leaves, we replace them free.

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